Shipping Policy

Last updated: June 2026

Dispatch

Most confirmed orders are prepared for dispatch within 24 business hours. Dispatch time may vary depending on stock verification, payment confirmation, order volume and courier availability.

Shipping Charges

Standard shipping charges are displayed at checkout. Orders at or above the free-shipping threshold receive shipping waiver automatically unless a special delivery condition applies.

Delivery Estimate

Delivery dates are estimates. Actual timelines can vary due to courier routes, serviceability, weather, public holidays, address accuracy and circumstances outside StepStyle control.

Tracking and Failed Delivery

Tracking information is shared when courier details are available. Customers must provide a reachable phone number and complete address. Failed delivery attempts caused by incomplete or incorrect details may affect re-delivery options.