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SupportStepStyle Policy
Last updated: June 2026
At StepStyle, we want every customer to shop with confidence. If an order does not meet expectations because of a genuine size issue, manufacturing concern, incorrect delivery, damaged product or another eligible reason, customers may request a return, exchange, replacement or refund according to this policy.
Refund requests should normally be raised within 7 days of delivery. Products must be unused, unwashed, undamaged and returned in original condition with the original box, tags, labels, invoice, packaging material and included items. Outdoor usage, stains, odour, scratches, sole damage, missing labels, altered packaging or signs of misuse may make a product ineligible.
Footwear may be tried indoors on a clean, dry surface only. Shoes used outdoors, for sports, washed, modified or damaged after delivery cannot be accepted. Socks and hygiene-sensitive accessories can be returned only when unopened, unused and in original sealed packaging, except for defective, damaged or incorrect deliveries.
If a damaged, defective, incorrect or incomplete product is received, contact StepStyle Support within 48 hours of delivery. Share clear photos or a short video of the product, outer packaging, invoice and shipping label wherever possible. After verification, we may arrange replacement, store credit, exchange or refund based on the concern and stock availability.
Once a request is approved, customers may be asked to hand over the item to a pickup partner or self-ship to the return address shared by support. Every returned product goes through a quality check after reaching us. Refund approval is subject to successful inspection.
Approved refunds are initiated to the original payment method or applicable store credit. Processing generally takes 5 to 10 business days after approval, depending on banks, card issuers, UPI providers, wallet providers or payment gateways. Shipping, COD handling, gift wrapping and service charges may not be refundable unless the issue is caused by StepStyle.
Orders cancelled before dispatch may be eligible for a full refund. Once dispatched, the return process applies after delivery. When coupons, bundles, discounts, offers or free gifts are used, the refund may be adjusted according to the value of retained products.
StepStyle may decline requests that do not meet return conditions, contain false information, show misuse or indicate repeated suspicious return activity. This policy does not affect statutory consumer rights available under applicable law.